FAQ’s
FAQ's
Here, you’ll find answers to commonly asked questions regarding our self-catering holiday homes across the UK. We aim to provide all the information you need to ensure a seamless and enjoyable experience. If you have any further queries, please contact our friendly team.
Booking and Accommodation
Our properties have designated guest capacities, and additional beds may not be allowed for safety and comfort. Please check the property details or contact our team for more information on accommodating additional guests.
While we happily permit and encourage dogs in our properties, we must acknowledge that some of the gardens in our holiday homes lack sufficient security measures. Therefore, we strongly advise guests to carefully evaluate the premises and take the essential steps to prevent their dogs from escaping. This way, you can ensure a worry-free experience while enjoying your luxurious getaway alongside your cherished furry companion.
While we can't guarantee specific property availability, we offer a range of stunning properties across the UK. You can explore our portfolio and select the one that best suits your preferences and requirements.
Bike hire options may be available at certain properties or nearby locations. Please check the property details or contact our team to inquire about bike hire availability and arrangements.
We provide cot and highchair hire services to ensure a comfortable stay for your little ones. Please mention your requirements during the booking process, and we will arrange for the necessary equipment to be available in your chosen property.
Facilities and Amenities
Absolutely! Capture and preserve your wonderful memories during your stay with us. Just remember to respect the privacy of other guests and adhere to any guidelines related to photography.
Yes, we provide Wi-Fi connectivity in all our properties. Stay connected and share your amazing experiences during your luxury break.
Some of our properties offer additional amenities, such as a cinema room or hot tub for your ultimate indulgence. Please check the property details or contact our team to inquire about specific facilities available at your chosen property.
Travel and Logistics
We do not directly provide ferry ticket services, but we can offer recommendations for providers offering reduced-price tickets. Feel free to contact our team for assistance and guidance.
In the event of road closures or disruptions, alternative routes or transportation options may be available. We recommend checking for any road closure updates before your travel and contacting our team for specific guidance on reaching the holiday park during such situations.
Detailed directions to the property will be provided upon confirmation of your booking. We ensure that you receive clear instructions to reach your destination easily.
Parties and Guest Limit
Parties may be permitted in some of our larger properties, provided they adhere to the maximum guest limit specified for each property. Please review the property details or contact our team for more information regarding parties and guest limits.
Local Recommendations
Certainly! We would be delighted to offer you a curated list of local attractions, scenic spots, and must-visit destinations near your chosen property. Please check out the list here.
Absolutely! We have a wealth of knowledge about local dining establishments, including restaurants offering delectable cuisine and charming eateries for various tastes. Please check out the list here.
Standard Check-In and Check-Out Times
Our standard check-in time is usually in the afternoon, around 4:00 PM. The standard check-out time is typically in the morning, around 10:00 AM. Please refer to your booking confirmation or contact our team for the specific check-in and check-out times for your chosen property.
We kindly request that you leave the property in a reasonably tidy condition before checking out. While a thorough cleaning is not necessary, we appreciate your cooperation in maintaining cleanliness and tidiness during your stay.